Present-day businesses rely on technology more than ever to keep day-to-day operations intact. As a result, IT issues need to be addressed swiftly to minimise the impact on businesses. Which is exactly why businesses are turning to remote IT support.
Remote support gives you all the benefits of having your own in-house IT team without any of the business burdens.
Our remote IT support gives customers access to an account manager and engineer, as well as our highly trained help desk team—helping us quickly fix and update your systems without needing to visit you on-site (in 90% of cases).
Remote security sounds great, right? But what are the real benefits?
1. Improved productivity
Remote IT support can help improve your productivity and operational efficiency as you reduce (or eradicate) downtime. You’ll be able to spend less time trying to manage issues. Handing over the responsibilities to someone that you can’t see in your office can sound daunting, but our remote engineers are only a phone-call or email away. With our Remote Plus Monitoring support package, over 90% of our support queries are fixed remotely by our IT support help desk, without the need for an on-site visit by one of our engineers. This lets you reclaim time wasted on IT issues, so you can focus on your driving your business towards its goals, with minimal interference.
2. Available after-hours
One of the biggest shared fears of businesses is that an IT issue will arise while the person responsible is out-of-office, issues with your website, data loss or crashed servers could leave potential customers (or even your own staff) in limbo as it’s left unresolved. Most remote services offer full-time cover so there’s no need to worry about issues cropping up while you’re away. Our 24/7 service desk prevents inconvenient downtime and allows for constant monitoring of your system—giving you peace of mind with the knowledge that technical issues will be handled in a way that saves valuable time and improves business productivity.
3. Access to IT professionals
Get a fast response from our team of experts. At CCCit our team have years of experience. Once you have access to these sources of expertise in IT, you’ll never have to Google an issue again.
4. Proactive management
A huge benefit of having remote IT support is the proactive management that can preemptively solve issues before they even arise. With this approach we don’t wait for problems to surface, we work towards preventing any potential conflict in the first place.
5. Cost efficiency
Outages and downtime can result in loss of time and money, as well as priceless damage to your reputation, which is why IT support can be such a valuable asset for any small to medium-sized businesses. With predictable monthly fees, it can be up to 70% cheaper to outsource.
6. Regular maintenance and optimisation
If your systems aren’t regularly updated they can become more susceptible to issues that slow you down. On the other hand, maintenance can be counterproductive, especially if it prevents you from working. We work with you to schedule maintenance that creates minimal disturbance. Our maintenance and optimisation can work to support your growth.
At CCCit we value scalability, we understand that companies are constantly evolving, so we give suggestions for you in line with new updates. We’ll analyse how your processes can be improved in order to optimise performance and reach your business goals. All our solutions are tailored to your business.
7. Reduced pressure on IT departments
It’s a common misconception that you don’t need to outsource IT support if you have an IT department. In reality, the two can work effectively together. We can help reduce the amount of maintenance and upkeep that’s keeping your in-house IT staff from other tasks.
8. Reduced risk & disaster recovery
Remote support can ensure protection from data loss with remote back-ups and all our staff are well equipped to deal with such situations. Our data recovery and disaster recovery plans, allow us to minimise damage if any emergencies take place. Data corruption can happen, don’t let it affect your business.
Whether you’re looking for a fully supported network, or just need occasional IT support, at CCCit we have a selection of IT support packages designed to fit your needs.
Contact us today if you’d like to know more!
