Onsite and RemoteRemote Support
If you opt for our Remote Support package, you’ll have easy access to our dependable, 24/7 support help desk. You’ll be able to quickly log any issue and we’ll do the rest.
As a CCCit Remote Support customer, you will be given your own account manager and engineers and will also have access to our highly trained, dedicated help desk team. We use this personal approach so we can help your support your systems and encourage your growth. In the event of a support query, it's easy to contact us via telephone, email or our customer support portal. Immediately after this, you’ll receive a ticket number so you know we’re working on your problem. You can use this number to track the progress of the query. Our support team will respond within our agreed SLA, resolving your problem in the quickest possible time.
To learn more about Remote Support from CCCit, call 01173 7000 50 or email us today.
A service-level agreement (SLA) is a part of a service contract where a service is formally defined in measurable terms.
