CCCit- IT support for Business.

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Support: Remote Support

We offer the following remote support packages:

summary

CCCit Remote

The CCCit Remote pack is CCCit's basic support offering. Ideal for companies looking for remote only support with no monitoring looking for a basic SLA.

key benefits

CCCit Remote: key benefits

• Effective break fix support provided by our Bristol based team.
• Basic SLA. Unlimited telephone, email and remote assistanceguaranteed response times.
• Network infrastructure. All core network infrastructure such as router,switch and printer covered as standard with your package *Please note, if support is required outside of this basic agreement, the client should contact the software vender directly
• Online customer portal. Access to all support ticketing and billing information.
• Reduced onsite hourly rates of £65 per hour

pricing

CCCit Remote: pricing

• Cost per PC: £10 per month
• Cost per server: £35 per month
• Cost per mobile (iPhone, Blackberry, Android, Windows etc): £3.50 per month
• Cost per extra Peripheral: £10 per month

summary

CCCit Remote+

The CCCit Remote+ pack is CCCit's essential support offering. CCCit Remote+ is crucial for any business that needs its systems running with no down time and expects quick resolutions to their problems.

key benefits

CCCit Remote+: key benefits

• Proactive 24/7 system monitoring for your desktop/server by a dedicated team of IT professionals. We'll know about system issues before you do!
• Unlimited remote support guaranteed by our SLA+ ensuring a minimum response time from our team of 4 hours. Typical telephone response times are under 30 minutes
• Full antivirus protection and firewall for desktop/server included as standard with no extra cost. CCCit is committed to offering customers effective, practical support and peace of mind. Our choice of anti-virus and anti-spyware as standard reflects this commitment: the two services combine to ensure minimal use of resources but maximum protection.
• Remote access to your systems 24/7. Our customer access portal gives you access to every system in your network whenever and wherever you like. It also provides access to all support ticketing and billing information so you can keep track of your IT infrastructure and assets.
• Centralised virus & firewall protection. If a Virus or any Spyware is found and not removed we are alerted at once and take the appropriate action.
• Configuration and support for MS office software as well as supervised upgrades of all supported Microsoft software, including remote testing before deployment.
• First line support for bespoke software packages. Most bespoke software packages come with their own support agreements, but we still offer first line support, and troubleshoot basic setup and networking of the product. *Please note, if support is required outside of this basic agreement, the client should contact the software vender directly
• Network infrastructure. All core network infrastructure such as router, switch and printer covered as standard with your package.*Network devices included in support: 1 router, 1 managed switch and 1 printer, other devices charged separately
• Reduced onsite hourly rates of £65 per hour

pricing

CCCit Remote+: pricing

• Cost per PC: £12.50 per month
• Cost per server: £45 per month
• Cost per mobile (iPhone, Blackberry, Android, Windows etc): £3.50 per month
• Cost per extra Peripheral: £12.50 per month